At Yapdo, we strive to create a trustworthy and flexible platform for both customers and service providers. This policy outlines the terms for cancelling service bookings and any associated charges or refunds.
Customers can cancel any service booking for free if the cancellation is made at least 24 hours before the scheduled service time.
Cancellations made within 24 hours of the scheduled service time may be subject to a late cancellation fee of up to 30% of the service cost. This fee helps compensate the service provider for lost time and income.
If the customer is not present at the location at the scheduled service time and has not cancelled, it will be considered a No-Show, and the full service amount may be charged. Refunds are not guaranteed in these cases.
Service providers should only cancel bookings in case of emergencies or unavoidable circumstances and must notify the customer at least 24 hours in advance.
Frequent or last-minute cancellations by providers may result in penalties, temporary suspension, or permanent removal from the Yapdo platform.
If a provider cancels a booking:
Yapdo will inform the customer immediately.
Yapdo will assist the customer in finding a replacement service provider.
If the customer chooses not to proceed, a full refund will be issued.
Eligible refunds will be issued to the original payment method within 5–7 business days.
Refunds may be partial if the cancellation falls within the late window or involves a no-show.
If you believe a cancellation fee was applied in error, please contact our support team within 48 hours of the charge. We will review the case and respond accordingly.
Yapdo may update this policy from time to time. All changes will be communicated in-app or by email.
Contact our support team at support@yapdo.com or through the Yapdo app chat feature.
