Yapdo is committed to delivering a safe, reliable, and fair experience for all users. This Refund Policy outlines the conditions under which refunds may be issued for service bookings made through the Yapdo platform.
Refunds may be issued under the following circumstances:
If the service provider fails to arrive or does not deliver the booked service.
If the customer is not contacted or updated by the provider within a reasonable time.
If a booking is cancelled by the service provider, customers will receive a full refund to their original payment method.
If the customer cancels a booking at least 24 hours before the scheduled time, they are entitled to a full refund.
If the service provided was incomplete, of poor quality, or unsafe, and the customer provides valid evidence (e.g., photos, messages), Yapdo will investigate and may issue a partial or full refund depending on the findings.
Refunds may not be issued in the following cases:
No-Show by Customer: If the customer fails to be present at the service location and did not cancel the booking in time.
Late Cancellations: If a customer cancels within 24 hours of the scheduled time, a partial refund may be issued after deducting a late cancellation fee (up to 30%).
Change of Mind: Refunds will not be issued simply due to a change of mind after the service has been provided.
Refunds are processed to the original payment method used at the time of booking.
Processing time is typically 5–7 business days, depending on your bank or payment provider.
To request a refund:
Go to your Bookings in the Yapdo app.
Select the booking in question.
Tap on Request Refund and provide relevant details (e.g., reason, photos, chat history).
Our support team will review the request and respond within 48 hours.
If your refund request is denied and you wish to dispute the decision, you may escalate the issue to our support team at support@yapdo.com. Final decisions are based on service logs, communications, and platform policies.
Yapdo reserves the right to update this Refund Policy at any time. Users will be notified of any significant changes via email or in-app notifications.
If you have questions about your refund status or need further assistance, please contact us at support@yapdo.com.
